At LineartShop.com, we care deeply about your satisfaction. Since most of our products are custom-made, we follow a fair and transparent refund policy.
1. Custom Product Policy
All of our products are made just for you. Because of this, we do not offer refunds or returns for reasons such as change of mind, incorrect spelling submitted by the customer, or design preferences.
2. If You’re Not Happy
If you’re not satisfied with your order, please reach out to us. We will do our best to work with you to fix the issue — whether that’s adjusting a design, offering a partial replacement, or providing a fair solution.
3. Refunds for Our Mistakes
If we made a mistake — like printing the wrong name, sending the wrong product, or delivering a defective item — we will offer a full refund or free replacement, guaranteed.
📸 Photos of the issue are required within 48 hours of receiving your order.
4. Contact Us
If there’s a problem with your order, please email us at contact@lineartshop.com within 48 hours. We’ll get back to you within 1–2 business days.